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Frequently Asked Questions

Find answers to your most common questions about our wallpapers, fabrics, and services.

Wallpapers

What is difference between non-woven and canvas paper?

Both are >200 GSM imported papers. The main difference between them is paper texture, non woven paper has satin/soft feel, wherein canvas has texture feel. Both can be cleaned with wet cloth and are easy to maintain. Colors are clear, vibrant, but non-glossy. You could either select non woven soft feel paper or canvas. Both are high quality, sturdy, and easy to clean and maintain. Canvas has texture finish so gives slightly more premium finish.

Are your wallpapers and inks eco-friendly?

Yes, our wallpapers are printed with water-based, non-toxic inks on non-PVC paper. We are committed to minimizing our ecological footprint and maintaining our status as a carbon-neutral company.

What if the wallpaper gets dirty?

Our wallpapers are durable and designed for easy maintenance. Most can be gently wiped clean with a soft, damp cloth. Avoid using harsh chemicals or abrasive cleaners.

Can I order a sample of a wallpaper before buying?

Yes, we highly recommend it! You can request a sample swatch for most of our wallpaper designs to check the color, texture, and quality in your space before making a full purchase.

Fabrics

Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Shipping

What is the availability status of items on the site?

All items for sale on the woodstock-theme-light.myshopify.com are available. If you wish to order a significant number of a particular item, please contact us by email or telephone at 800-880-0088, option 1, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m EST.

How do I change information on my order after it has been placed?

Please contact us by email or telephone at 800-880-0088, option 1, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m EST.

How much is the delivery?

Enjoy complimentary ground shipping on all orders, excluding the 'Le Flâneur' bicycle.
You will be asked to select the shipment method you would prefer as part of the order procedure.

Delivery cost depends on the delivery service you select:
Express 2 days service will cost $35.00, Standard Overnight service will cost $60.00, Priority Overnight service will cost $70.00, and Saturday Delivery service will cost $85.00.

For furniture, a transportation fee of 6% of the retail subtotal of the order, excluding sales tax, and not to exceed $5,000, will be charged when your Product is ready to ship. For the bicycle « Le Flâneur », a delivery fee of $250 will be charged upon shipment of your order.

How long will delivery take?

Orders ship Monday through Friday with the exception of national holidays. Orders with expedited delivery must reach us before 2 p.m. (Eastern Standard Time) to ship same day unless an item is subject to a ship delay.

Overnight and Saturday delivery are not available options for Hawaii and Alaska.

Ground: Orders will ship within one to two business days from the date placed. Allow one to seven business days for delivery.
2-Day: Allow two business days for delivery.
Overnight: Expected delivery is the following business day.
Priority Overnight: Expected delivery is the following business day between 12 p.m. and 2 p.m. in most areas.
Saturday Delivery: Orders must be placed between Thursday 2 p.m. and Friday 1:59 p.m. (Eastern Standard Time). Expected delivery is Saturday between 12 p.m. and 2.p.m. in most areas.
In-Store Pickup: Your order will ship with the delivery method chosen at checkout. You will be notified by email when your order is available in-store. For FedEx Ground service, allow one to seven business days for delivery once in transit.

How do I track delivery of my order?

To track your order, click the "your account" link located at the top right of the Hermes.com website. Log in, then use the menu to track your order. If necessary, please feel free to contact us by email or telephone at 800-880-0088, option 1, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m EST.

Are there any delivery restrictions?

Items purchased may only be shipped within the continental US and to Alaska and Hawaii. Orders may not be shipped to PO boxes, APO/DPO/FPO addresses, Puerto Rico, freight forwarders, or to any address outside of the United States.

Orders shipping to Hawaii and Alaska are restricted to Ground or 2 Day delivery. Standard Overnight, Priority Overnight, and Saturday delivery are not available shipping methods.

Orders ship in their entirety to the shipping address entered at the time of checkout. To ship to multiple addresses, please place a separate order for each delivery address.

Python and lizard products may not be shipped to California.

Return Policy

What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

General Questions

What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Product information